<aside> <img src="/icons/info-alternate_gray.svg" alt="/icons/info-alternate_gray.svg" width="40px" /> This documentation is OUTDATED. The content moved to our support portal. Please follow this link to get information about our APIs: Flip Support Portal: Sync and Post API

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1. General

<aside> ❗ The "Restrict Interactions" feature is only available after activation by your Customer Success contact person.

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Restrict Interactions feature basically means that it is not possible to create a new chat.

This applies to single chats and adding other users to group chats.

If a chat exists, it can be used, even if you are not allowed to interact with that person.

This will not apply to creating posts, adding comments or reactions.

It is still possible to see all users in the Employee Directory if the Employee Directory is active.

1.1 The problems we solve with this feature

1. Sometimes customers want to ensure that their users can only be contacted by those who have something to do with each other or have a working-level relationship
2. It is difficult for users to find the right contact when there are 20 Maximilian Meier. With Restrict Interactions, we make sure that users only see the people that are relevant to them.

1.2 Solution

Two new entities will be introduced - User Tags and Rules.

The User Tags (short tags) can be assigned to the users via API as well as the Rules.

The Rules define the interaction between users with certain tags.

Rules mainly consist of two parts: conditions and outcome. In addition, they also have a description and a unique identifier (UUID).

2. User Tags

User Tags are stored at the user. A Tag is a string with the following restrictions: